Creators Catalyst – Sustainability Innovators
At Creators Catalyst – Sustainability Innovators, we are committed to transparency, fairness, and responsible digital commerce. This policy explains how refunds and cancellations are handled for our digital offerings.
1. Refund Policy
1.1 Digital Products
Creators Catalyst provides digital products, including eBooks, digital resources, recorded programs, and online course modules.
A 30-day refund window is available from the date of purchase, subject to the conditions outlined below.
1.2 Eligibility for Refund
Refund requests will be considered only when:
- The request is submitted within 30 days of purchase.
- The digital product has not been accessed, downloaded, unlocked, or materially used.
- The request complies with our terms of service and usage policies.
Once a digital product has been accessed or downloaded, it is treated as delivered and is not eligible for a refund, except where required by applicable law.
1.3 Refund Method & Processing
- Refunds are processed only in INR.
- Refunds will be credited to the original payment method used at checkout.
- Processing time may take up to 30 business days from approval, depending on banking or payment gateway timelines.
To initiate a refund request, please email info@creatorscatalyst.in with your order details.
2. Cancellation Policy
2.1 Digital Product Orders
Orders for digital products cannot be canceled once access or download has been granted.
2.2 Cancellation Requests
If a cancellation is requested before access is provided, please contact info@creatorscatalyst.in immediately.
All cancellation requests are reviewed on a case-by-case basis and are subject to approval at the sole discretion of Creators Catalyst.
3. Exceptions
Certain products, special offers, or promotional campaigns may have custom refund or cancellation terms.
Any such exceptions will be clearly communicated at the time of purchase and shall prevail over this policy where applicable.
4. Contact Information
For refund, cancellation, or support-related inquiries, contact:
5. Governing Law & Jurisdiction
This policy shall be governed by and interpreted in accordance with the laws of the National Capital Territory (NCT) of Delhi, India.
All disputes shall be subject to the exclusive jurisdiction of courts located in Delhi.
Effective Date: As published on www.creatorscatalyst.in